How consent to text messages is collected

• Program name: LeasePilot rental inquiry messaging (sent on behalf of the Customer whose property was inquired about; every message names that Customer).
• Message types: showing details and calendar confirmations, a reminder and confirmation request before a showing, replies to the person's questions, and one follow-up when a call was missed. Conversational and transactional only; no marketing or promotional content.
• Frequency: message frequency varies; a typical inquiry is 2 to 10 messages in the days around a showing.
• Rates: message and data rates may apply.
• Opt out: reply STOP at any time (also UNSUBSCRIBE, CANCEL, END, QUIT). One confirmation is sent and messaging ends. Help: reply HELP or email support@leasepilotos.com.
• Not a condition: agreeing to texts is never required to view, apply for or rent a property. A person who declines texts is contacted by phone instead.
• Privacy: mobile numbers and messaging consent are not shared, sold or provided to third parties or affiliates for marketing or promotional purposes (Privacy Policy, section 4).

The person has inquired about a property and is on a call with the Customer's assistant. The call opens with an identification and, where required, a recording disclosure (“This call may be recorded for quality and training”). After a showing is booked, the assistant says, verbatim:

“You'll get a calendar invite, and we'll text this number with the details and a confirmation an hour before the showing; please reply to that text, otherwise the showing may be cancelled. You can reply STOP at any time to opt out. Is it okay to text you?”

Only a yes results in messages. A no is recorded as a decline, no text is ever sent to that number, and the Customer confirms the showing by phone instead. The consent (or decline), the time, and the call recording and transcript are stored with the person's record as evidence.

The person submits an inquiry about a specific listing through the Customer's website or a listing service the Customer uses, entering their name and mobile number and agreeing to be contacted about that property. Customers who operate their own form display this statement next to an unchecked checkbox that the person must tick:

“I agree to receive calls and text messages from [Customer name] about this property, including showing details and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of renting. Privacy Policy: leasepilotos.com/privacy · Terms: leasepilotos.com/sms-terms”

The inquiry (source, time, listing, and the consent statement shown) is stored as the consent record. The first text in the thread identifies the Customer and the assistant and repeats how to opt out.

The person sends a text to the Customer's published number (for example the number on a listing or a yard sign). Replying to a message they started is consent for that conversation. The first reply identifies the Customer and the assistant and states that they can reply STOP at any time.

“Hi Dana, it's Maya, the AI assistant with Compass Leasing. You're booked to see Parc West #204 on Tue Sep 9 at 3:00 PM with Soha. Reply YES to confirm. Reply STOP to opt out, HELP for help. Msg&data rates may apply.”

Every message identifies the Customer by name; reminder and confirmation messages repeat the opt-out instruction.

Consent and opt-out events are stored per person with the method, time and evidence, and every outgoing message is checked against that record before it is sent. A STOP is honored immediately across all Customers on the platform for that number. Questions: support@leasepilotos.com.